Nobody in This Industry Publishes Their Pricing. Here is Ours.
Call five IT companies and ask what they charge. You'll get five versions of "it depends" and an invitation to a discovery meeting.
It does depend. But you should be able to find out whether we're in your range before you give up an hour of your afternoon.
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What IT Actually Costs
These are real market ranges, including ours. They're wide on purpose, and the rest of this page explains why.
| 1 | HOURLY / BREAK-FIX | $135 to $250 per hour. You call when something breaks and pay for the time. Rates vary by after-hours, emergency response, and the type of work — a help desk call and a server migration aren't the same skill. No monthly commitment, and no monitoring or maintenance happening in the background. |
| 2 | FLAT-RATE MANAGED IT | $95 to $400 per user, per month. One predictable number covering support, monitoring, security, and maintenance. Where you land in that range depends on what's bundled in — the factors below are what move it. |
| 3 | CO-MANAGED IT | Priced between the two. You have an internal person or a small IT team; we cover monitoring, security, escalations, projects, and the after-hours coverage one person can't provide alone. Scoped to what you want us handling. |
| 4 | PROJECT WORK | Quoted as a fixed price, in writing, before anything starts. Network builds, server replacements, office moves, cabling, cameras. Make and model named in the quote so you can price it elsewhere if you want to. |
A four-times spread on flat-rate pricing sounds absurd until you see what's inside it. That's the next section.
What Moves You Up or Down the Range
Two companies with the same headcount can pay very different numbers, and both can be fair prices. Here's what actually drives it.
| 1 | HOW MANY USERS AND DEVICES | Per-user pricing drops as you add people — the work of managing 60 users isn't three times the work of managing 20. A very small company pays more per head than a larger one. That's not a penalty, it's just how the math works. |
| 2 | REMOTE ONLY, OR ONSITE TOO | Remote-only support is cheaper and it handles most issues. But some things need hands on the equipment, and if your plan doesn't include onsite, every visit becomes an hourly charge on top. Our plans include onsite within the hour — that's part of the number, not extra. |
| 3 | COMPLIANCE REQUIREMENTS | HIPAA, FINRA, FTC Safeguards, PCI. These add real cost because they add real work — documented risk assessments, evidence retention, training records, vendor reviews, tighter access controls, and being ready to hand an examiner a file rather than an explanation. A medical practice and a landscaping company are genuinely different jobs. |
| 4 | HARDWARE AS A SERVICE | You can buy hardware outright, or bundle it into the monthly rate. Network gear — firewall, switches, and Wi-Fi — is the common package, refreshed on a schedule instead of after it dies. It raises the monthly number and eliminates the capital purchase and the surprise replacement. |
| 5 | COMPUTERS INCLUDED OR NOT | The same idea applied to workstations. Machines bundled into the monthly rate on a planned refresh cycle, so nobody is running a six-year-old computer because replacing it never made the budget. This moves the per-user number the most of anything on this list. |
| 6 | WHAT SHAPE YOU ARE IN NOW | A documented, current environment costs less to manage than one that's been patched together for a decade. If there's cleanup work in the first ninety days, that's usually quoted separately rather than baked into your monthly rate forever. |
| 7 | COVERAGE HOURS | Business hours, extended hours, or coverage for an operation that starts before dawn. Monitoring runs 24/7/365 on every plan; live human support outside normal hours is a scoping conversation. |
What Is In Every Plan, Regardless of Price
Some things aren't tiers. They're either there or they aren't, and with us they're there.
- A live person in 5 minutes — Not a ticket form, not a queue, not an overseas call center. Working your issue within 15 minutes on average.
- Unlimited support on flat-rate plans — No per-ticket charge and no charge for picking up the phone. Nobody should hesitate to call because they're worried about an invoice.
- Cybersecurity — 24/7 monitoring, endpoint detection and response, SOC coverage, ransomware and dark web protection, email security, MFA. There is no "security tier" you can accidentally decline.
- Backup and recovery — Local and offsite, immutable, and actually tested.
- Vendor management — Your software companies, your ISP, your phone provider. We make the calls.
- Documentation — Your environment written down, and available to you if you ask for it.
- No lock-in — Month-to-month available, 90-day risk-free guarantee, no contract buyout.
What Costs Extra, and We Will Tell You Before
- Project work — Network builds, migrations, office moves, cabling, cameras. Fixed price in writing before we start.
- Hardware purchases — Unless you're on a Hardware as a Service plan, in which case it's in the monthly number.
- Third-party software licensing — Microsoft 365, line-of-business applications, and similar. We'll tell you what's ours and what's theirs.
- Penetration testing and formal compliance programs — Specialized work, quoted separately.
- Custom AI agents and workflows — Real build work, always quoted and approved before anything gets built.
Nonprofits receive discounted rates on every plan, plus free help claiming donated software licensing.
Get a Real Number in 15 Minutes Call Now: 760-992-5562
Why the Cheapest Quote Usually Is Not
When one quote is dramatically lower than the others, something was left out. It's worth finding out what.
| 1 | SECURITY AS AN ADD-ON | A low base price with monitoring, endpoint protection, and SOC coverage sold separately. You'll find out at renewal, or after an incident, that you declined something you didn't know you were declining. |
| 2 | NO ONSITE INCLUDED | Remote-only sounds fine until the day it isn't, and then every visit is billable. Ask what a truck roll costs before you sign, not after. |
| 3 | PER-TICKET OR CAPPED SUPPORT | "Unlimited" with a fair use clause, or a monthly hour allowance that overages bill against. Your staff will notice and stop calling, which is the expensive outcome. |
| 4 | ONE TECHNICIAN | Cheaper because there's less overhead, and genuinely fine until vacation, illness, or two emergencies in the same week. Ask how many people could actually respond to you. |
| 5 | A CONTRACT YOU CANNOT LEAVE | A low rate attached to a long term with a buyout clause isn't a discount. It's a price you agreed to before you knew what the service was like. |
Free Guide: The IT Buyer's Guide
How to compare quotes that aren't comparable, what should be included at every price point, the questions that reveal what's been left out, and what a fair number looks like for a company your size. Written to be used on us as much as on anybody else.
Download the Free IT Buyer's Guide
Frequently Asked Questions
Why is the flat-rate range so wide?
Because it covers very different things. At the bottom you have a small company on a lean plan with remote support and core security. At the top you have a compliance-heavy business with onsite support, network hardware and workstations bundled in, and extended coverage. Both are fair prices for what they include. The range is honest — a single number would not be.
Can you give me a number over the phone?
Yes. Tell us your headcount, your industry, and whether you want hardware included, and we'll give you a real range on a 15-minute call. We're not going to make you sit through a presentation to find out whether you can afford us.
What is the cheapest you offer?
Our Essentials plan covers the things you genuinely can't skip — core cybersecurity, backup, monitoring, and maintenance — and it's built for smaller teams and tighter budgets. It's a real plan, not a bait tier. If your budget is below where that lands, we'll tell you honestly and point you toward hourly instead.
Is hourly cheaper than flat-rate?
For some businesses, yes. If you're small, stable, and rarely need help, paying by the hour can genuinely cost less. The tradeoff is that nobody is monitoring or maintaining anything between calls, so problems get found by your staff instead of by us. We'll tell you honestly which model fits, including when it's hourly.
How does compliance change the price?
It adds documented work: risk assessments, evidence retention, training records, vendor reviews, tighter access control, and being able to produce all of it on request. HIPAA, FINRA, FTC Safeguards, and PCI each carry their own requirements. The technology overlaps; the documentation and the accountability are what cost more.
What is Hardware as a Service?
Instead of buying equipment outright, it's bundled into your monthly rate. Network gear — firewall, switches, Wi-Fi — is the most common package, and workstations can be included too. No capital outlay, no aging equipment nobody budgeted to replace, and refreshes on a planned schedule. It raises the monthly number and removes the surprise ones.
Do you charge a setup or onboarding fee?
Sometimes, depending on what shape the environment is in. If there's real cleanup work in the first ninety days we'll quote it separately rather than bake it into your monthly rate permanently. You'll know the number before you sign anything.
Are we locked into a contract?
No. Month-to-month agreements are available alongside longer terms, and every new client gets a 90-day risk-free guarantee with no contract buyout. Longer terms can come with better pricing, but that's your choice rather than a requirement.
What if we already have an IT company and just want to compare?
Do it. Download the buyer's guide, use it on them, and use it on us. If your current provider comes out well, you've confirmed something worth knowing. We'd rather lose to a good provider than win by being vague about pricing.
What areas do you serve?
Palm Desert, Palm Springs, Cathedral City, Rancho Mirage, La Quinta, Indio, Coachella, Thousand Palms, Desert Hot Springs, Blythe, and the surrounding Coachella Valley. Our office is at 73280 Hwy 111 Ste 102, Palm Desert.
How do we get a real quote?
Book a 15-minute call at lazeritconsultants.com/discoverycall, or call 760-992-5562 and ask for Noah. Bring your headcount, your industry, and a recent invoice from your current provider if you have one.
Fifteen Minutes and You Will Know
Tell us how many people you have, what industry you're in, and whether you want hardware included. We'll give you a real range on the call — not a brochure, not a follow-up meeting to discuss scheduling another meeting.
If we're more expensive than what you're paying now, we'll tell you what the difference buys. And if we're not the right fit for your budget, we'll say that too and point you somewhere sensible.
Get a Real Number in 15 Minutes Or Call Now: 760-992-5562
760-992-5562 | sales@lazerit.net | 73280 Hwy 111 Ste 102, Palm Desert, CA 92260
Ranges shown reflect typical market pricing for small and mid-sized businesses in this region and are provided for orientation. Your quote will be specific to your environment.
