What a Normal Week Looks Like With Us
Lazer IT Consultants is the IT department for businesses across Palm Desert, Palm Springs, Rancho Mirage, La Quinta, Indio, and the greater Coachella Valley.
Everybody's services page says the same things. Here's ours told differently — a week from the perspective of the person who used to be your company's accidental IT guy.
Monday, 8:14 a.m. The front desk printer stops talking to the network. Somebody calls us. A real person picks up in under five minutes, and it's fixed before the 9:00 appointment walks in. Nobody googled anything. Nobody restarted the router hoping.
Tuesday. Nothing. You don't hear from us at all. Overnight we patched twelve machines, confirmed every backup completed, and replaced a hard drive in your server that was three weeks from failing. You found out about that last one because it showed up in a report, not because your Wednesday got ruined.
Wednesday, 7:50 a.m. New hire starts. Her computer is on her desk, her email works, she's in the shared drives she should be in and none of the ones she shouldn't. It took your office manager one email to set up, last Thursday.
Thursday, 2:30 p.m. Somebody in accounting forwards us an invoice that looks slightly wrong. We come back in four minutes: it's a spoofed vendor, the wire instructions are fake, and we've already blocked the sender across your whole organization. Nobody feels stupid for asking. That's why they asked.
Friday, 4:58 p.m. A manager gets an email from a client he works with every week — same name, same company, an invoice with a link to open. He signs in and goes home for the weekend. It wasn't the client. It was a fake Microsoft 365 login page, and two minutes later somebody is signing into his account. Our security operations center catches it in two and a half minutes: session killed, account locked, password reset, and a check for the hidden mail rules attackers use to cover their tracks. We contact the manager right away. Monday morning, the manager gets back to work like nothing ever happened.
Book a Call Call Now: 760-992-5562
Four Things We Promise
| 1 | SOMEBODY ANSWERS | A live person in 5 minutes, working your issue within 15 on average. US-based, in-house, and the same small team every time — so nobody asks you to explain your network from scratch. When it needs hands on the equipment, we're in your building within the hour. We've never outsourced a ticket to a third party in fifteen years. |
| 2 | NOTHING BREAKS TWICE | Closing the ticket isn't the job. If the same problem comes back, we go find the cause. We monitor everything 24/7/365, patch on a schedule, and fix most issues before your staff ever notices. The best support call is the one nobody had to make. |
| 3 | NOBODY GETS IN | Security is part of every plan, not an upsell you can accidentally decline. Endpoint detection, 24/7 SOC coverage, ransomware protection, dark web monitoring, email filtering, MFA, and staff training. Plus backups stored where an attacker can't reach them, tested regularly, so paying a ransom is never your only option. |
| 4 | YOU OWN EVERYTHING | Your network documentation, your credentials, your data. Available any time, and yours to take if you ever leave. Month-to-month available, 90-day risk-free guarantee, no contract buyout. We'd rather earn it every month than trap you in a term. |
How You Can Work With Us
- Fully managed, flat rate — We're your IT department. Unlimited support, security, backup, and strategy at one predictable monthly number. No charge for picking up the phone.
- Essentials, Hourly rate — The things you can't skip: core security, backup, monitoring, maintenance. Built for smaller teams and tighter budgets.
- Co-managed — You have an internal person. They stay the day-to-day contact; we handle monitoring, security, escalations, projects, and the coverage one person can't provide alone.
- Hourly — No commitment. Call when you need us. We'll tell you honestly when you've outgrown it.
Nonprofits receive discounted rates on every plan, plus free help claiming donated software licensing.
What Changes in the First 30 Days
| 1 | START AND SIGN | We set a start date around your calendar, not ours, and get the agreements signed. Month-to-month is available and your 90-day risk-free guarantee begins here. Nothing happens by surprise, and nothing happens during the week you told us you couldn't afford an interruption. |
| 2 | INSTALL AND ASSESS | Our monitoring and management tools go in quietly in the background, then we run a full security and systems assessment. Every device, every login, every subscription, every cable. Most clients learn things about their own network they didn't know — including what they've been paying for and nobody's been using. |
| 3 | PHASE ONE — SECURITY AND SUPPORT FUNDAMENTALS | The things you can't operate safely without, deployed first. 3-2-1 backups — three copies, two types of storage, one offsite, tested rather than assumed. An enhanced security stack with a 24/7 Security Operations Center. Remote monitoring and management. Security awareness training, phishing simulations, and dark web monitoring. And company-wide password management, so credentials stop living in spreadsheets and sticky notes. |
| 4 | PHASE TWO — INFRASTRUCTURE AND UPGRADES | Now that you're protected, we fix what the assessment found. A technology alignment review measures your environment against best practices and gets documented — and that documentation is yours to keep. Upgrades get scoped into real projects with real numbers, prioritized and scheduled around your business, with a plan covering the next 6 to 12 months and follow-up meetings already on the calendar. |
Why Coachella Valley Businesses Choose Lazer IT
- One vendor for all of it — Computers, phones, cameras, network, cloud, security, even your website. One number, and no finger-pointing between vendors.
- No geek-speak — Plain English answers. Nobody here will make your staff feel stupid for not knowing how this works. That's our job.
- We handle your vendors — Your software companies, your ISP, your phone provider. We sit on hold so your office manager doesn't have to.
- Local since 2010 — We're 20 minutes from your office, not 2,000 miles away. Same techs, same faces.
- Flat-rate or hourly, your call — Whichever fits how your business actually runs.
- 4.9 stars from 100+ local businesses — Fifteen years of doing this right in one valley.
Book a Call Call Now: 760-992-5562
Free Guide: 21 Questions to Ask Before You Hand Anyone the Keys to Your Network
Twenty-one questions a good IT company can answer immediately and specifically — with our own answers next to every one. Use it on us or on anybody else you're considering.
The Complete List Of Services We Offer
For the people who want to see all of it. Everything below is something we do.
Core Managed IT
Unlimited help desk with 5-minute response · Onsite support within the hour · 24/7/365 monitoring of servers, workstations, network, and backups · Patch and update management · Vendor liaison and management · Full network documentation you own · Employee onboarding and offboarding · Asset and license tracking · Technology planning and budgeting · Regular reporting
Cybersecurity
Endpoint detection and response (EDR) · 24/7 SOC and managed detection and response (MDR) · Ransomware protection · Dark web monitoring · Email security and filtering · DNS and web filtering · Multi-factor authentication · Zero trust access controls · Device and server encryption · Phishing simulation and security awareness training · User access reviews · Firewall management
Security Testing, Compliance, and vCISO
Vulnerability scanning · Penetration testing · Documented risk assessments · vCISO services · HIPAA support including Business Associate Agreements · FTC Safeguards, FINRA, and PCI support · Cyber insurance requirement support and documentation · Help answering client security questionnaires
We provide technology services and documentation that support your compliance program. We are not attorneys, auditors, or compliance consultants, and we do not certify regulatory compliance.
Backup, Disaster Recovery, and Continuity
Local and cloud backup · Immutable copies ransomware cannot reach · Documented test restores, checked daily and inspected quarterly · 12-month retention standard, up to 7 years for compliance · Full system and configuration backup, not just files · Microsoft 365 and Google Workspace backup · Onsite failover server · Cloud failover with VPN back to your network · Written recovery plan with a known recovery time
Cloud and Productivity
Microsoft 365 licensing, migration, and support · Google Workspace · SharePoint and Teams · Cloud servers and hosting · Email migration · Secure remote access with MFA and logging · Cloud cost and license cleanup
Network and Infrastructure
Network design and installation · Business-grade firewalls, switching, and routing · VLANs and network segmentation · Wi-Fi design and site surveys including warehouse and industrial environments · Redundant internet with automatic failover · Low-voltage cabling and structured wiring · Network mapping and documentation
Voice and Communications
VoIP phone systems · Call routing, auto attendants, and voicemail-to-email · After-hours and overflow handling · Secure digital fax · Analog fax line support · E-signature and digital forms · Conference room and A/V setup
Hardware and Hardware as a Service
Hardware as a Service (HaaS) — workstations, servers, and network gear bundled into your monthly rate with planned refreshes · Custom-built workstations for demanding software · Procurement, specification, configuration, and delivery · Servers and storage · Tablets, mobile devices, and mobile computer carts · Lifecycle and replacement planning · Secure disposal with data wiped properly
Physical Security
Security camera design and installation · Remote viewing and retention · Badge and keypad access control · Access logging · Emergency and staff duress alerting · Low-voltage wiring · Physical safeguards documentation for HIPAA and insurance
Projects
Office moves and new locations · Server replacements and migrations · Cloud migrations · Network rebuilds · Buildouts and tenant improvements alongside your general contractor · Wi-Fi deployments · Camera and access control installs
Beyond IT
Website design, hosting, and maintenance · Secure forms · Marketing solutions for businesses without a marketing department
Let's Talk About Your Week
Ten minutes, no pressure, no sales team. Tell us what your last bad week looked like and we'll tell you straight whether we'd have prevented it.
