Chatbots like ChatGPT, Gemini, Microsoft Copilot, and the recently released DeepSeek have revolutionized how we interact with technology. From drafting e-mails and generating content to creating your grocery list, AI tools are becoming part of everyday life.

But as these bots become more integrated into personal and professional tasks, data privacy is now a top concern. What exactly happens to the information you share—and who else might be accessing it?

Let’s explore the hidden risks behind AI-driven chatbots and how you can protect your business.

How Chatbots Collect and Use Your Data

When you chat with AI, your inputs don’t just disappear. Here’s how chatbots handle your data:

  • Data Collection: Everything from your prompts to personal or sensitive business details may be stored.

  • Data Storage: Depending on the platform, your data could be retained for weeks, months, or years.

    • ChatGPT: OpenAI stores your prompts, device, and location info. This data may be shared with vendors to “improve services.”

    • Microsoft Copilot: Microsoft collects prompts, browsing history, and app activity. This data may be used to train AI or personalize ads.

    • Google Gemini: Your chats are logged and retained for up to three years—even if you delete your history.

    • DeepSeek: In addition to prompts and device info, this chatbot collects typing patterns and stores data on servers in China—a red flag for many businesses.

Collected data is often used to enhance AI performance and train machine learning models—but at what cost to your privacy?

Why This Matters for Your Business

AI chatbots aren’t inherently dangerous, but the way they manage your data can pose serious risks to your business. Here’s how:

📉 Privacy Concerns

Sensitive customer information, internal communications, or proprietary content could be accessed by third parties. Tools like Microsoft Copilot have been flagged for potentially exposing confidential data due to broad access permissions. (Concentric)

⚠️ Security Vulnerabilities

Cybercriminals can exploit chatbot integrations. A recent report by Wired showed that Copilot could be manipulated for phishing or data exfiltration. Do your tools leave the door open to hackers?

🧾 Compliance Risks

Failing to comply with data regulations like GDPR could result in hefty fines. Some companies have banned tools like ChatGPT due to concerns about data sovereignty and compliance. (The Times)

If you’re unsure whether your tools meet compliance standards, schedule a discovery call with our team to evaluate your current IT setup.

How To Mitigate the Risks

Before relying on any AI chatbot in your business, follow these best practices:

  • Avoid Sharing Sensitive Info: Never input proprietary data or confidential client information.

  • Review Each Platform’s Privacy Policy: Don’t skip the fine print—especially on retention and third-party sharing.

  • Use Privacy Controls: Microsoft Purview and other data governance tools let you monitor and restrict AI data access. (Microsoft Learn)

  • Stay Updated: Data policies change frequently. Subscribe to our Cybersecurity Tip of the Week to stay informed on evolving risks and defense strategies.

Don’t Let Chatbots Compromise Your Business

AI chatbots are powerful tools—but with great power comes great responsibility. Understanding how your data is collected, stored, and used is critical to protecting your customers, your employees, and your reputation.

The first step? Make sure your network is secure before a chatbot even gets the chance to leak information. Schedule a FREE Network Assessment to identify vulnerabilities and protect your business from digital threats.